IT Managed Services
Most IT departments spend over 85% of their time putting out fires and running routine maintenance.
Let Involve help your team to focus on projects that move your business forward!
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Involve’s Managed Services allows your IT team to focus on being strategic while we handle the day to day administration. Most IT departments spend over 85% of their time putting out fires and running routine maintenance. Free up your team’s time so they can focus on business critical projects and tasks.
What if Managed Services along with a rich set of best practice procedures would allow the team to focus on projects and moving the business forward with technology? Your IT department just became a whole lot more valuable to the organization. Operations is becoming a commodity as is much of the base IT services these days. IT needs to be in the front-line and involved in the department projects and initiatives, not just hiding in the backroom patching servers and verifying backups.
The following is an extensive list of services that Involve’s Managed Services can include to supplement your team.
Expert Managed IT Services
Involve’s Managed IT Services can help free you from the critical but time-consuming tasks such as patching, monitoring and management of your IT infrastructure. Let Involve help your team refocus on strategic business initiatives.
Monitoring Management Network
Monitoring, Alerting and Reporting Firewalls, routers and switches – hardware and firmware errors
- LAN/WAN connectivity issues
- Ticket creation
- Email alerts
- Health Checks – Daily, Weekly, Monthly and Quarterly as defined by agreed upon Health Checklist
- Root Cause Analysis for severe incidents
Manage firewalls, routers, switches and WAN/LAN integration
- Configuration – Initial and changes
- IOS and firmware patch management
- Maintenance
- Troubleshooting and problem resolution
Backup
Monitoring, Alerting and Reporting
- Daily A.M. manual checks for backup job success
- Daily usage of backup disk space
- Agent monitoring for real time issues
- Ticket creation
- Email alerts
Health Checks – Daily, Weekly, Monthly and Quarterly as defined by agreed upon Health Checklist
- Root Cause Analysis for severe incidents
- Backup jobs
- Manage job changes as needed
- Manage version upgrades as needed
- Maintenance
- Troubleshooting and problem resolution
- Daily Health Check remediation as needed.
- Remediate errors
- Rerun failed jobs as needed
Server
Monitoring, Alerting and Reporting
- Physical machine and virtual hosts
- VMware hypervisor
- VMs
- Monitor standard parameters (Memory, disk, processor etc.)
- Monitor specific processes identified for custom applications
- Ticket creation
- Email alerts
- Health Checks – Daily, Weekly, Monthly and Quarterly as defined by agreed upon Health Checklist
- Root Cause Analysis for severe incidents
Manage Physical machines, Virtual hosts, VM guests, VMware and Windows OS
- Configuration – Changes
- Patch management – OS critical patches – following Involve/Client’s patching policy (more details in patching section)
- Maintenance
- Troubleshooting and problem resolution
Devices
- ESXi Hosts
- VM Guests
- SAN Storage
- Switches – Core and Edge
- Routers
- Firewalls
AntiVirus Monitoring
- Monitoring, Alerting and Reporting
- Agent and update verification
- Agent monitoring for issues
- Ticket creation
- Email alerts
- Health Checks – Daily, Weekly, Monthly and Quarterly as defined by agreed upon Health Checklist
SAN & Storage
Monitoring, Alerting and Reporting
- Production and DR primary storage arrays
- SAN alerts, Datastore alerts and hardware alerts
- Ticket creation
- Email alerts
- Health Checks – Daily, Weekly, Monthly and Quarterly as defined by agreed upon Health Checklist
- Root Cause Analysis for severe incidents
Manage Production and DR primary storage arrays
- Configuration – Initial and changes
- Firmware patch management
- Assist with LUN creation
- Assist with replication configuration
- Maintenance
- Troubleshooting and problem resolution
Patch Management and Monitoring
- Identify needed patches
- Deployment quarterly defined by client process
- Change management process
- Troubleshooting and patch problem resolution
- Rerun failed patches as needed
- Ticket creation
- Email alerts
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Technology Experts You Can Trust
We will reduce your annual budget, allow you to focus your resources to work on strategies that move your business forward, and reduce the time you spend on administrative tasks. We are technology experts who understand and deliver practical, economical and reliable solutions you can TRUST.